Terms and Conditions of Sale 2017

  • Minimum quantity of 2 on all accessories under $50 except wall décor and mirrors.
  • A product with M2 beside it must be purchased in quantities of 2. The price will show for one only.
  • Backorders will be shipped automatically when available, unless cancelled in writing by the Buyer. Any backorder under $100 will be cancelled automatically, unless specified in writing by the Buyer. Please note that ALL additions, changes, and/or cancellations must be in writing for any pending order.
  • All measurements on the website and within the catalogues are approximate.

PRICING & PAYMENTS

  • Stocking Dealer Pricing is for orders that are being shipped to a warehouse/store. All first time stocking dealer customer orders will need to be $1500 or more.
  • Designer pricing (+18% on stocking dealer price) are for designers who have a resale certificate or tax ID proof. There is no minimum order for designers.
  • Volume Prices are available for clients with a retail store or showroom doing $40,000+ in annual purchases from Moe's. As well a $15,000 initial shipment at volume price is required in order to attain the volume price. For more details, please discuss further with your sales representative or Moe's customer service.
  • First time orders are shipped Prepay, VISA/MC/AMEX. Checks received for payment on new accounts must clear the bank before we will release the shipment. Credit Terms are available to established customers with approved credit rating. Credit Terms are not available to Buyers outside the United States and Canada.
  • N30 Payments are due 30 days after the invoice date (the date the goods leave Moe's Warehouse) and cannot be paid by credit card.
  • Once payment terms have been arranged, orders will be packed and prepared for shipping. Cancellations after this point may be subject to a 20% restocking fee.
  • All returned checks (NSF) or stopped payments are subject to a $20 fee. A 1.5% monthly finance charge will apply to all past due accounts. All associated fees for past due accounts sent to Collections are the responsibility of the customer.

 FREIGHT

  • All prices are F.O.B. Kent, WA and subject to change without notice. All products are subject to be modified or discontinued without notice to the buyer.
  • Freight is the responsibility of the customer and will be included on the invoice.
  • For US customer orders over $1000, Moe's will charge a flat freight rate. The rate will change depending on where in the US it’s shipping to. If the cost of the order shipping is less than $1000 we will charge the actual cost of freight.
    • Washington & Oregon = 6%
    • Western States including: Colorado, Nevada, Utah, Wyoming, Montana, California, Arizona, Idaho = 10%
    • Rest of US = 15% (excludes Hawaii, Alaska & any island.)
  • Freight rates are applied to the regular price of the goods, sale items are excluded.
  • Special delivery services (inside delivery, lift gate, advance delivery notification, etc.) may be available, but additional charges will apply. Moe's must be notified in advance for these services. **We do not drop ship or ship to residential addresses.**

 CLAIMS

  • Damages are the Responsibility of the Customer. Freight Damage: All packages and pallets must be inspected at time of delivery. Damaged items must be noted and described on the delivery receipt. Freight carriers are responsible for these and notations must be made for them to accept the claim. Claims must be submitted immediately after receiving the goods. Manufacturer defect: All damage claims must be made within 30 days of receipt of merchandise. Moe's will honor no claims after this period. Claims must be submitted in writing and pictures of each item claimed will be required. Moe's typically will not replace damaged items. A percentage credit will be issued based on the extent of damage or repair quote. Moe's will not credit back for customers freight cost. Damages that are considered to be a Manufacturer Defect and occur over time will be evaluated on a case-by-case basis and not subject to the 30 days, however not exceeding 12 months.
  • All damaged items that are returned will only be accepted with a Return Authorization Form from the Claims department.
  • No merchandise returns.
  • All old pieces are subject to cracking, warping and variation of hardware, dimensions, style, and coloration. Our old pieces are authentic and do vary in style. Moe's is not responsible for any of these variations. Please ask customer service for more detail on which items are antique pieces.